Monday, February 9, 2015

ShoreTel outranks Microsoft, Avaya, Cisco In Nemertes 2014 UC & Collaboration PilotHouse Report

This must-read report features independent research conducted by Nemertes in the spring of 2014. A demanding group of 500 IT professionals were asked to identify and rank their primary providers in the following technology areas: 
  • IP Telephony
  • Integrated Unified Communications
  • Video Conferencing
  • Document Collaboration
  • Social Software
ShoreTel earns top ratings in multiple categories of Nemertes’ 2014 Unified Communications and Collaboration PilotHouse program. Most notably, ShoreTel ranks as Top Provider for Enterprise IP Telephony (please see Lighthouse Rating, below), along with the best customer loyalty in midmarket and enterprise Unified Communications (UC) and enterprise IP telephony. What’s more, ShoreTel’s customer service and value scores are second to none in multiple technologies. 
Screen_Shot_2014-10-24_at_12.59.56_PM

Why have more than 34,000 companies used ShoreTel?

Because ShoreTel delivers a brilliantly simple unified communications system. Here are just some of ShoreTel’s advantages:
  • Multi-Modal– integrates your desk phone, mobile device, IM, video and web conferencing
  • Plug and Play – quick deployment, open platform and scalable to any size
  • Lowest Total Cost of Ownership – backed by a TCO guarantee
  • Self-healing for No Downtime – unique system design for 99.9999% availability
  • Enhanced Business Processes – integrates with Outlook and popular CRMs and ERPs
  • Easiest to Deploy, Use and Manage – reduces IT input dramatically and increases user adoption
     http://go.shoretel.com/nemertes-customer-loyalty-report

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