Thursday, March 24, 2016

How To Determine Which Employees Need Mobility

It's common for organizations to phase their mobility solutions rollouts. But determining who should get access to mobility first is always a challenge, especially in organizations with hundreds of employees.

While a thorough study looking at employee needs, processes and applications is the usual approach to making these decisions, there’s a quick way to decide which employees and processes can benefit the most from mobility. This six-step plan will help you gather the information you need to optimize each phase of your rollout, and ensure that those who need mobility most will get early access.

1.              Map Your Organization

The goal of this step is to understand where each of your employees is located. Create a list of all of your offices, including headquarters and satellite locations that house permanent employees. You should also identify any employees who work remotely from home.

In each location, group workers according to role. It’s a good bet that those in a regional or international office, or in a sales or customer support role, will benefit from mobile solutions. In fact, remote workers will usually be at the top of the list.

2.              Pinpoint the Road Warriors

Certain teams, such as sales and field services, spend most of their time on the road visiting customers or prospects. Like remote workers, these employees have a pressing need for mobile solutions. Sales in particular will show a strong return on investment from mobility. For example, studies show sales teamsusing mobile solutions are likely to see a 35 percent increase in prospect visits and a 25 percent increase in sales while achieving 15 percent lower sales costs.

Executives also tend to be road warriors, frequently working from hotel rooms or airports. For example, wheninternational manufacturing company CHERVON expanded operations in China, it deployed 40 ShoreTel Mobility licenses, primarily to traveling staff and executives, extending VoIP functionality to their smartphones and tablets wherever they were located.

3.              Identify Staff For Whom Mobility is an Activity

In the past, the need for mobile has been driven by an employee’s location. But with the wide adoption of tablets, mobility provides significant benefits for workers whose tasks depend on unfettered and unlimited access to critical data. Some staff can realize productivity improvements with mobile apps that help them do their jobs more effectively. For example, healthcare professionals use mobile devices to access critical patient data and consult with colleagues from hallways and lobbies throughout healthcare facilities such as hospitals and physicians’ offices.

4.              Find Out Who Brings Their Own Devices

Those employees using personal devices for business reasons are prime candidates for mobile solutions. With the ShoreTel mobile app, these workers can become more productive by gaining access to all the features of their desk phone, including directory services, one-click access to conferences and a “dual persona” solution that maintains separate identities to track work and personal activities.

5.              Uncover Enterprise Application Opportunities

Once you have a clear view of where employees are located, what devices they have and which roles they perform in the organization, evaluate the opportunities for integrating enterprise applications into your phone system. Look for places where productivity can be enhanced and time savings achieved. Employees whose work involves using these applications should be added to the priority list of mobile users.

6.              Conduct an Employee Survey

Finally, ask for feedback. A short employee survey can be quickly and easily deployed using off-the-shelf tools. You can even use the survey to collect information that will make the rollout easier, such as BYOD numbers, device preferences and application requirements.

Depending on the size of your business and your rollout team resources, these six steps can usually be completed fairly quickly – in a matter of days or weeks. Although the process may not capture every employee who should have access to a mobile solution, you’ll know immediately which employees will benefitthe most. 

Gary 952-278-2402

Monday, November 23, 2015

ShoreTel Maintenance contract.

ShoreTel Maintenance contract.... Get the same level of service and Upgrades for half the cost. 952-278-2402

Tuesday, February 10, 2015

ShoreTel Dock

The ShoreTel Dock is the first and only business-grade device that transforms the Apple® iPhone®, iPad® and iPad mini into the desk phone for the mobile generation. The ShoreTel Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility-- instant messaging, directories, buddy presence, extension dialing, web conferencing and more.
There are two models of the ShoreTel Dock available with either an Apple 30 pin connector or an Apple Lightning connector. Each model has an articulating arm that lets users rotate their iPad between portrait and landscape orientations making web browsing as easy as placing a phone call.  It works with both Bluetooth and direct connectivity and delivers the best audio quality possible—all while keeping the device charged and ready to go.
The ShoreTel Dock revolutionizes business communications and teleworker phone systems, making it easy for smartphones and tablets to become a user's primary communication device.
Enterprise-grade solutionErgonomics of a desk phone extended to mobilesHigh quality audio with handset, speakerphone, headset supportKeeps mobile devices charged when dockedPlug-and-play simplicity
Download a ShoreTel Dock product information sheet
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ShoreTel Dock
The desk phone for the mobile generation. It's not what it holds. It's what it sets free.

For more information call 952-278-2402

Monday, February 9, 2015

ShoreTel outranks Microsoft, Avaya, Cisco In Nemertes 2014 UC & Collaboration PilotHouse Report

This must-read report features independent research conducted by Nemertes in the spring of 2014. A demanding group of 500 IT professionals were asked to identify and rank their primary providers in the following technology areas: 
  • IP Telephony
  • Integrated Unified Communications
  • Video Conferencing
  • Document Collaboration
  • Social Software
ShoreTel earns top ratings in multiple categories of Nemertes’ 2014 Unified Communications and Collaboration PilotHouse program. Most notably, ShoreTel ranks as Top Provider for Enterprise IP Telephony (please see Lighthouse Rating, below), along with the best customer loyalty in midmarket and enterprise Unified Communications (UC) and enterprise IP telephony. What’s more, ShoreTel’s customer service and value scores are second to none in multiple technologies. 

Why have more than 34,000 companies used ShoreTel?

Because ShoreTel delivers a brilliantly simple unified communications system. Here are just some of ShoreTel’s advantages:
  • Multi-Modal– integrates your desk phone, mobile device, IM, video and web conferencing
  • Plug and Play – quick deployment, open platform and scalable to any size
  • Lowest Total Cost of Ownership – backed by a TCO guarantee
  • Self-healing for No Downtime – unique system design for 99.9999% availability
  • Enhanced Business Processes – integrates with Outlook and popular CRMs and ERPs
  • Easiest to Deploy, Use and Manage – reduces IT input dramatically and increases user adoption

Friday, February 6, 2015

The Growing VoIP Market: Where the Momentum Has Shifted

VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because:
    • It’s less expensive, particularly for international calls
    • It provides equal quality
    • Its reliability has improved dramatically
    • It’s much more scalable
    • It’s faster to deploy
    • It’s easier to maintain
    • It requires little IT help
VoIP allows even the smallest companies to compete with the big guys when it comes to communication. It has leveled the playing field and enables companies to afford enterprise-level call features once reserved only for the big spenders. The VoIP market is getting crowded with providers promising quality, reliability and lots of fancy features. As with the computer industry, the attractive price point and service become the differentiating factor.
What is this all-access pass doing to the VoIP market?
How Fast Is Fast?
Infonetics Research recently released a report that found between 2012 and 2013, the overall global business VoIP market grew 11 percent. By 2018, it forecasts the worldwide growth will reach $88 billion.
Hosted, cloud and managed services are growing at an even faster pace, as is unified communications. These facets of VoIP are gaining momentum as companies are finding offloading the maintenance of the phone network to the provider quite attractive. With tighter budgets and fewer IT resources, the cost of third-party hosting is worth every penny.
Infonetics reported the sales of hosted PBX and Unified Communications (UC) rose 13 percent in 2013 over 2012. The business VoIP market is expected to grow from $24 billion in 2013 to $35 billion by 2018. According to another source, MarketsandMarkets, the UCaaS (Unified Communications as a Service) market will grow from $13 billion in 2014 to $23.34 billion in 2019, just over 12% growth compounding annually.
To put all of these statistics into perspective, the tablet market is forecasted by IDC to grow 19.4 percent in 2014, actually declining from previous years. While the VoIP and UC industries aren’t quite at these levels, their steadily increasing double-digit growth rates are impressive.
What It Means for You
The good news for any sized organization is you have options. With more players in the field, it will become apparent which ones can consistently provide the features, functionality and service companies require and which ones will struggle to compete. There’s still plenty of growth potential, as only 50 percent of businesses still use other connections besides VoIP. As long as the numbers prove revenue can be made, providers will abound.
ShoreTel’s business is the phone business so we offer clients the choice of PBX, VoIP, and mobile solutions that can be virtualized, managed, hosted, on-premises or cloud-based with centralized or distributed Unified Communications. We integrate with leading CRM and ERP applications and offer a host of features that make your phone system work for you. With so many options, clients can customize their phone network to meet their exact needs both now and in the future.
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