ShoreTel Maintenance contract.

ShoreTel Maintenance contract.... Get the same level of service and Upgrades for half the cost. 952-278-2402

ShoreTel Dock

The ShoreTel Dock is the first and only business-grade device that transforms the Apple® iPhone®, iPad® and iPad mini into the desk phone for the mobile generation. The ShoreTel Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility-- instant messaging, directories, buddy presence, extension dialing, web conferencing and more.
There are two models of the ShoreTel Dock available with either an Apple 30 pin connector or an Apple Lightning connector. Each model has an articulating arm that lets users rotate their iPad between portrait and landscape orientations making web browsing as easy as placing a phone call.  It works with both Bluetooth and direct connectivity and delivers the best audio quality possible—all while keeping the device charged and ready to go.
The ShoreTel Dock revolutionizes business communications and teleworker phone systems, making it easy for smartphones and tablets to become a user's primary communication device.
Highlights
Enterprise-grade solutionErgonomics of a desk phone extended to mobilesHigh quality audio with handset, speakerphone, headset supportKeeps mobile devices charged when dockedPlug-and-play simplicity
Download a ShoreTel Dock product information sheet
Product Demos
View a video demo of the ShoreTel UC solution, conveniently broken down by chapter, covering every aspect.
Watch the On Demand Demo Series
We invite you to see ShoreTel UC live in action at your facility.
Request an Onsite Demo
ShoreTel Dock
The desk phone for the mobile generation. It's not what it holds. It's what it sets free.

For more information call 952-278-2402

ShoreTel outranks Microsoft, Avaya, Cisco In Nemertes 2014 UC & Collaboration PilotHouse Report

This must-read report features independent research conducted by Nemertes in the spring of 2014. A demanding group of 500 IT professionals were asked to identify and rank their primary providers in the following technology areas: 

• IP Telephony
• Integrated Unified Communications
• Video Conferencing
• Document Collaboration
• Social Software

ShoreTel earns top ratings in multiple categories of Nemertes’ 2014 Unified Communications and Collaboration PilotHouse program. Most notably, ShoreTel ranks as Top Provider for Enterprise IP Telephony (please see Lighthouse Rating, below), along with the best customer loyalty in midmarket and enterprise Unified Communications (UC) and enterprise IP telephony. What’s more, ShoreTel’s customer service and value scores are second to none in multiple technologies. 

---

Why have more than 34,000 companies used ShoreTel?

Because ShoreTel delivers a brilliantly simple unified communications system. Here are just some of ShoreTel’s advantages:

• Multi-Modal– integrates your desk phone, mobile device, IM, video and web conferencing
• Plug and Play – quick deployment, open platform and scalable to any size
• Lowest Total Cost of Ownership – backed by a TCO guarantee
• Self-healing for No Downtime – unique system design for 99.9999% availability
• Enhanced Business Processes – integrates with Outlook and popular CRMs and ERPs
• Easiest to Deploy, Use and Manage – reduces IT input dramatically and increases user adoption
   http://go.shoretel.com/nemertes-customer-loyalty-report
• 
  

The Growing VoIP Market: Where the Momentum Has Shifted

VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because:

• It’s less expensive, particularly for international calls
• It provides equal quality
• Its reliability has improved dramatically
• It’s much more scalable
• It’s faster to deploy
• It’s easier to maintain
• It requires little IT help

VoIP allows even the smallest companies to compete with the big guys when it comes to communication. It has leveled the playing field and enables companies to afford enterprise-level call features once reserved only for the big spenders. The VoIP market is getting crowded with providers promising quality, reliability and lots of fancy features. As with the computer industry, the attractive price point and service become the differentiating factor.

What is this all-access pass doing to the VoIP market?

How Fast Is Fast?

Infonetics Research recently released a report that found between 2012 and 2013, the overall global business VoIP market grew 11 percent. By 2018, it forecasts the worldwide growth will reach $88 billion.

Hosted, cloud and managed services are growing at an even faster pace, as is unified communications. These facets of VoIP are gaining momentum as companies are finding offloading the maintenance of the phone network to the provider quite attractive. With tighter budgets and fewer IT resources, the cost of third-party hosting is worth every penny.

Infonetics reported the sales of hosted PBX and Unified Communications (UC) rose 13 percent in 2013 over 2012. The business VoIP market is expected to grow from $24 billion in 2013 to $35 billion by 2018. According to another source, MarketsandMarkets, the UCaaS (Unified Communications as a Service) market will grow from $13 billion in 2014 to $23.34 billion in 2019, just over 12% growth compounding annually.

To put all of these statistics into perspective, the tablet market is forecasted by IDC to grow 19.4 percent in 2014, actually declining from previous years. While the VoIP and UC industries aren’t quite at these levels, their steadily increasing double-digit growth rates are impressive.

What It Means for You

The good news for any sized organization is you have options. With more players in the field, it will become apparent which ones can consistently provide the features, functionality and service companies require and which ones will struggle to compete. There’s still plenty of growth potential, as only 50 percent of businesses still use other connections besides VoIP. As long as the numbers prove revenue can be made, providers will abound.

ShoreTel’s business is the phone business so we offer clients the choice of PBX, VoIP, and mobile solutions that can be virtualized, managed, hosted, on-premises or cloud-based with centralized or distributed Unified Communications. We integrate with leading CRM and ERP applications and offer a host of features that make your phone system work for you. With so many options, clients can customize their phone network to meet their exact needs both now and in the future.

- See more at: http://blog.shoretel.com/2014/09/growing-voip-market-momentum-shifted/#more-7261

On-premise business phone systems swap old equipment for new thinking.

Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel's business phone systems are transforming the way people work.

ShoreTel integrates communication features such as video conferencing, IM, mobility and online collaboration into a single easy-to-use IP PBX solution. Eliminating separate tools is only one way that ShoreTel's brilliantly simple VoIP phone systems help boost productivity and reduce costs.

Learn more about ShoreTel's on-premises IP PBX phone system features below.  

Virtualized Deployments.

ShoreTel applications, including call control, contact center, collaboration and system administration, can be installed on physical and/or virtual servers residing in a data center or on-premises. Centralized or distributed – ShoreTel customers can leverage the IP PBX deployment model that best suits their specific IT environment.

Built to leverage the power of VoIP telephony.

Thanks to its ingenious purpose-built single-image architecture, your premise-based ShoreTel IP phone system scales and grows across as many sites, or as many continents, as you need. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire VoIP  phone system with plug-and-play ease. And because it is an open system, it integrates with popular business applications, enabling you to get more out of your most valuable assets: people and information.

Ease is built-in, too.

End users don't just get new phones on their desks: they get a brilliantly simple new way to approach their work and team collaboration: ShoreTel Communicator, an intuitive application designed to streamline communication management. Not in the office? No problem. A ShoreTel IP phone system allows users to use VoIP phones, mobile phones, or any phone connected to the public phone network as if it were their own extension, enabling them to work when, where, and how they want.

99.999% availability for 100% peace of mind.

The ShoreTel distributed architecture is incorporated into a unique on-site, appliance-based, IP PBX platform with no single point of failure: each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel's on-premises IP PBX phone system offers the lowest TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

ShoreTel Connect combines the best of on-site and cloud phone systems

Let a hybrid cloud solution maximize your investment in a ShoreTel on-site phone system

The growing popularity of software as a service (SaaS) reflects the convenience, scalability, and security of  cloud-based applications like email, business process apps and storage. Virtual phone systems delivered completely via the cloud, like ShoreTel Sky, are growing rapidly year-over-year as businesses recognize the time and money saved when application upgrades, maintenance, and end-user support are handled by the service provider, not by internal IT staff.

As a visionary provider of IP PBX phone systems and unified communications applications, ShoreTel sees the future of communications architecture as combining the best of two delivery methods: a hybrid cloud communications platform that delivers the resiliency, control and availability of an on-site “hardware-based” phone system with the immediacy, ease and flexibility of virtual PBX applications delivered from the cloud.

Download the ShoreTel Connect Solution Brief now.

ShoreTel Connect is a gateway that integrates ShoreTel’s on-premises phone systems with applications-as-a-service delivery from the cloud. Now, you can boost worker productivity by giving them immediate access to ShoreTel Sky Scribe and ShoreTel Sky Fax, leveraging your current investment by adding new phone system functionality with no additional phone system capital expense.

The proof of success is in increased employee productivity. ShoreTel Connect for ShoreTel Sky services integrate time-saving tools that truly unify your business communications; read on for more details.

ShoreTel Sky Scribe makes voice messages visible

ShoreTel Connect for ShoreTel Sky Scribe is an integrated voicemail transcription service that converts voice messages into text files and emails them automatically. The convenience of being able to check voice messages silently and quickly is indispensable to multi-taskers and those who value efficiency. Not only does it reduce message retrieval time, it creates highly useful caller records as well.
Download ShoreTel Sky Scribe solution overview

ShoreTel Sky Fax adds more convenience

ShoreTel Sky Fax accommodates and enhances traditional faxing by incorporating the feature into our hosted phone system functionality. Users can send and receive faxes from their desktop or mobile devices, streamlining the process and removing the dependence on standalone fax machines.

ShoreTel Connect secure services in the cloud

Hybrid communications solutions that serve applications from the cloud are new to many IT managers. With ShoreTel Connect, potential security and privacy concerns can be addressed through superior system design and network operations.

Extend your phone system to include employee mobile devices

Workplace flexibility can drive productivity−if you have the right phone system.

ShoreTel Mobility enables businesses of all sizes to integrate their employees' favorite smartphones and tablets with their existing phone system−securely, simply and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network—voice over Wi-Fi, voice over 3G/4G, or cellular.

ShoreTel Mobility gives iOS and Android devices the same productivity-boosting features that unify communications for workers in the office—like video conferencing with room-based systems, peer-to-peer video, web conferencing, calendar access, CRM integration, instant messaging and presence—as well as desk phone features like extension dialing, conference calling, company directory, hold and call transfer.

And ShoreTel Mobility allows users to separate their business and personal communications on a single device, a "dual persona" solution that maintains separate identities. Employees will never give a customer their personal mobile number again; instead their company number follows them from desk to field. And managers can rest easy knowing that customer lists stay with the company, not the employee.

Peer-to-peer video calling erases distances

ShoreTel Mobility improves connections with enterprise-wide video calling on iOS and Android phones and mobile devices. And support for room-based video  conferencing means you can stay connected with your entire team, no matter where in the world you might be.

Join conferences with one-button ease

ShoreTel Mobility's "Today" screen shows scheduled audio conference calls, with a simple "Join" button to connect immediately--and GoToMeeting and WebEx calls are supported, too. And ShoreTel Mobility supports ShoreTel Conferencing,enabling  iOS users to participate fully in collaboration sessions, viewing spreadsheets, presentations and work sessions from others' desktops.

Designed to slash the high cost of enterprise mobility.

ShoreTel Mobility’s patent-pending least-cost routing not only routes cellular calls via the cheapest path inside and outside the enterprise, but it is also one of the only solutions to use VoIP over WLAN on leading smartphones and tablets from Apple and Android, driving international costs down while increasing user productivity.

No more signal disruptions inside the office

Never lose a mobile call connection when you walk inside your building again. With ShoreTel Mobility, dropped calls due to building design and materials that inhibit cellular radio transmission are a thing of the past. ShoreTel Mobility helps your organization take control of in-building coverage problems by leveraging Wireless LAN networks to provide wireless coverage across your entire enterprise.

Mobility with security in mind.

ShoreTel Mobility secures mobile enterprise communications by leveraging proven standards for authentication and encryption with X.509 digital certificates and AES-256 encryption. The solution preserves both simplicity and maximum security by automatically recognizing when the user is outside the enterprise firewall, and automatically launching in response an application-layer SSL VPN.

A desk phone for the mobile generation

Your workforce can go mobile but still have a home base with the ShoreTel Dock. Workers just click their iOS device (iPad or iPhone) into ShoreTel Dock and they've got a fully featured desk phone at their fingertips - and their mobile device stays fully charged. The ShoreTel Dock has all the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) , powered by ShoreTel Mobility's full-featured UC.

If your company prefers to leave phone system management to the experts, ShoreTel Sky is the perfect solution.

  Backed by ShoreTel’s award-winning unified communications leadership, ShoreTel Sky is your best choice for reliable, flexible, hosted business phone services.

ShoreTel’s end-to-end cloud phone system ensures a unified user experience, bringing together ShoreTel-designed IP 400 series desk phones, ShoreTel-developed IP PBX applications and business process integrations, and ShoreTel’s world-class service and support.

The inherent flexibility of a SaaS phone system allows companies to add unified communications, contact center capabilities, and CRM and ERP integrations as they need them. ShoreTel Sky delivers a phone system experience that businesses love.

Hosted VoIP, based on our ShoreTel Sky Call Conductor software, forms the heart of the ShoreTel Sky experience, and our 400 series IP phones deliver seamless integration with all ShoreTel cloud applications. Since the solutions are all from ShoreTel, with no third-party devices, our support teams have intimate knowledge of all components and are able to deliver superior service.  You can deploy ShoreTel Sky with confidence, knowing that your phones will always be "future proof" and functionally integrated with ShoreTel cloud applications and easily supported by our service organization in the future.

Unified Communications

hosted business VoIP with unified communications services (UCaaS) bundles together a variety of easy-to-use technologies – including unified messaging, IM, presence, and mobility – that integrate data and applications with the solution's voice capabilities. Users can communicate, and collaborate, however and from wherever, on the device of their choice.

Contact Center

The integrated hosted contact center capabilities of ShoreTel’s cloud communications solution extend this functionality to an entire organization. Features include: full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets call center supervisors easily store and update their recordings.

Integrated Applications

The cloud-based communications solution offers tight integration with leading CRM, ERP, and applicant-tracking software, enabling performance-enhancing functionality such as "click-to-dial," and screen pops on inbound calls that foster a more personalized customer experience. An API also allows for integration with other businesses processes or homegrown applications.

Additional Services

The inherent flexibility of the solution's core technology permits organizations to add services to meet their needs – and those of their customers. These services include: call recording, on-demand conferencing, voice-to-email transcription, and fax-to-email (both incoming and outbound).

Expert Help

Because the help desk is included, ShoreTel Cloud Services take the burden off of IT resources. Simply pressing the “?” key on one of our desktop phones will open a ticket in our CRM system, and can directly connect your users to our support engineers.


For more information call 952-278-2400

ShoreTel Mobility Router

The ShoreTel Mobility Router is an innovative and highly scalable network appliance that fuses IP telephony, enterprise wireless LANs, carrier cellular networks, and location technology to extend voice and Unified Communications (UC) to mobile devices. The router is also available as a virtual application that runs on your industry standard X 86 server.
The Mobility Router lets users make and receive calls from both the enterprise and personal mobile phone numbers by automatically selecting the best network (Wi-Fi or cellular) with fast and automatic network handover, to optimize cost, call quality and battery life.
Available in four options, sized to meet the needs of any enterprise, the ShoreTel Mobility Router can be deployed as an integral mobility feature in the ShoreTel Unified Communication system, or with the customer’s choice of PBX/UC vendors.

A collaboration approach that makes teams more self-reliant and productive

In today's anytime-anywhere workplace, putting powerful business communication and collaboration tools in the hands of the workforce is essential to staying competitive. Easy to deploy, and intuitive to use, ShoreTel Collaboration leverages the power and flexibility of our brilliantly simple business VoIP phone system to deliver full-featured collaboration tools – including instant messaging, audio conferencing and desktop sharing.

ShoreTel Collaboration enables teams to engage and to share with a single click, without help from IT, and on the devices of their choice – PCs, Macs, or Apple iOS devices. ShoreTel Collaboration takes the hassle out of bringing teams together, and puts the focus on true creative sharing.

Easy to deploy and ready to go.

Because ShoreTel's conferencing and collaboration software is integrated within the ShoreTel Service Appliance, deploying ShoreTel Conferencing is as simple as adding the appliance to the VoIP network. The ShoreTel system automatically recognizes it, and configures it. Full conferencing and collaboration services are available within minutes. ShoreTel Communicator delivers the solution’s built-in capabilities to PC users by adding a single button to their application, making desktop sharing available in one click.

Integrates seamlessly with existing applications.

Tight integration with popular business applications such as Microsoft Outlook gives users an equally streamlined experience. Pressing the “Conference” button in the Outlook ribbon transforms a mere calendar appointment into a multimedia work session, automatically creating dial-in and web sharing information. And whether reviewing a spreadsheet or following a presentation, external participants can view the shared desktop over the web without needing to download additional applications or installing plug-ins. ShoreTel Mobility integrates with Apple iOS and Google calendar applications, enabling a full voice and collaboration sharing session at the touch of a button.

Multi-device support for maximum flexibility.

ShoreTel Conferencing delivers rich collaboration capabilities to end users on the device of their choice – whether PCs or Macs. What is more, ShoreTel Mobility supports ShoreTel Conferencing on all Apple iOS devices. Users simply download the ShoreTel Conferencing for iOS application from the Apple App Store to enjoy the solution's collaboration capabilities. Tablet users can easily follow presentations and view spreadsheets and other documents on the shared desktop.

Frees IT staff for mission-critical projects.

Unlike other collaboration solutions, which can create heavy support burdens on IT staff, ShoreTel's integrated collaboration tools are intuitive to master, and require no complicated software downloads for participants. With users self-reliant in scheduling, managing, and participating in their audio conferences and online sharing sessions, IT pros are freed up to focus on more strategic, business-building projects.

Extend your phone system to include mobile devices

Workplace flexibility can drive productivity−if you have the right phone system.

ShoreTel Mobility enables businesses of all sizes to integrate their employees' favorite smartphones and tablets with their existing phone system−securely, simply and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network—voice over Wi-Fi, voice over 3G/4G, or cellular.
ShoreTel Mobility gives iOS and Android devices the same productivity-boosting features that unify communications for workers in the office—like video conferencing with room-based systems, peer-to-peer video, web conferencing, calendar access, CRM integration, instant messaging and presence—as well as desk phone features like extension dialing, conference calling, company directory, hold and call transfer.
And ShoreTel Mobility allows users to separate their business and personal communications on a single device, a "dual persona" solution that maintains separate identities. Employees will never give a customer their personal mobile number again; instead their company number follows them from desk to field. And managers can rest easy knowing that customer lists stay with the company, not the employee.

Peer-to-peer video calling erases distances

ShoreTel Mobility improves connections with enterprise-wide video calling on iOS and Android phones and mobile devices. And support for room-based video  conferencing means you can stay connected with your entire team, no matter where in the world you might be.

Join conferences with one-button ease

ShoreTel Mobility's "Today" screen shows scheduled audio conference calls, with a simple "Join" button to connect immediately--and GoToMeeting and WebEx calls are supported, too. And ShoreTel Mobility supports ShoreTel Conferencing,enabling  iOS users to participate fully in collaboration sessions, viewing spreadsheets, presentations and work sessions from others' desktops.

Designed to slash the high cost of enterprise mobility.

ShoreTel Mobility’s patent-pending least-cost routing not only routes cellular calls via the cheapest path inside and outside the enterprise, but it is also one of the only solutions to use VoIP over WLAN on leading smartphones and tablets from Apple and Android, driving international costs down while increasing user productivity.

No more signal disruptions inside the office

Never lose a mobile call connection when you walk inside your building again. With ShoreTel Mobility, dropped calls due to building design and materials that inhibit cellular radio transmission are a thing of the past. ShoreTel Mobility helps your organization take control of in-building coverage problems by leveraging Wireless LAN networks to provide wireless coverage across your entire enterprise.

Mobility with security in mind.

ShoreTel Mobility secures mobile enterprise communications by leveraging proven standards for authentication and encryption with X.509 digital certificates and AES-256 encryption. The solution preserves both simplicity and maximum security by automatically recognizing when the user is outside the enterprise firewall, and automatically launching in response an application-layer SSL VPN.

A desk phone for the mobile generation

Your workforce can go mobile but still have a home base with the ShoreTel Dock. Workers just click their iOS device (iPad or iPhone) into ShoreTel Dock and they've got a fully featured desk phone at their fingertips - and their mobile device stays fully charged. The ShoreTel Dock has all the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) , powered by ShoreTel Mobility's full-featured UC.

ShoreTel Mobility in one word: ease.

Our enterprise mobility solution extends desk phone features and UC capabilities to a natively integrated mobile client, so users access mobile UC tools on the interface they already know and love. ShoreTel's enterprise mobility solution is also effortless for IT staff to deploy, and integrates readily with your existing phone system.

ShoreTel Mobility in two words: reduce costs.

ShoreTel's enterprise mobility solution reduces costs by automatically selecting the most cost-effective method of routing calls: Voice over Wi-Fi, Voice over 3G/4G, or cellular. This slashes international roaming and long distance costs and, when calls are made from within an enterprise, offloads cellular minutes onto the Wi-Fi network. Reducing cellular usage enables you to move employees onto lower-tier—and less costly—calling plans.

ShoreTel Mobility in three words: extend in-building coverage.

By leveraging the enterprise WLAN, coverage can be extended for multiple operators with a single infrastructure while providing higher quality voice. The solution also extends coverage to home and public Wi-Fi securely through an industry-first and industry-best SSL-based connection.

ShoreTel Mobility in four words: collaborate anywhere and anytime.

With the power of the desk phone in their pockets, mobile workers are easy to reach, quick to respond, and up-to-date. Improved connectivity and full-featured mobile UC virtually eliminates phone tag and ensures access to presence and calendar information, so your mobile workforce can prioritize calls in real time, boosting productivity and supporting business success. What is more, ShoreTel Mobility supports ShoreTel Conferencing on Apple iOS devices, making ShoreTel's rich collaboration capabilities—including desktop sharing—available to users on their iPhones and iPads.

ShoreTel Mobility in five words: broad PBX and UC support.

Our support for flexibility and choice means that ShoreTel's enterprise mobility solution interoperates with leading WLAN systems, PBXs and UC systems such as Cisco, Avaya, Nortel, and ShoreTel. It also extends advanced unified communications features to leading smartphones and tablets, so you – and your end users – can choose the right way for you to stay connected.

For more information call 95-278-2400

VoIP Systems Enable Small Businesses To Grow

Growing a small business is a time-honored tradition around the world.

Everyone has to start somewhere and those tenacious enough to run with larger competitors are often able to compete with them successfully - sometimes developing into an equally-matched rival. It used to be that the tools in which to accomplish such lofty goals were incredibly out-of-reach. Advanced voice infrastructures, for example, were costly to install and cumbersome to upkeep. For smaller companies, this kind of functionality might have been, at one time, considered frivolous in its deployment.

But that was before VoIP arrived. According to TMCnet contributor Mae Kowalke, VoIP phone services have become "an equalizer" for small businesses.

"For most small businesses, they are unable to justify the cost of features such as IVR or a company directory that connects employees stationed in different physical sites," she wrote. "These are features that usually are reserved for larger enterprises. But with VoIP, especially hosted VoIP, they are just as affordable for the small business as for the larger enterprise clients."

Small businesses looking to stay on the cutting edge for the least amount of money should invest their time and resources into procuring VoIP. By bringing in advanced features and digital scalability, organizations operating with fewer funds will be able to present themselves as a relevant entity.

Making Small Business Look, Become Large

Because VoIP is so much easier to manage and implement than traditional landline systems, small businesses are in an interesting position. Tools that can be leveraged on a VoIP system run the gambit from essential (call following, voice-to-email transcriptions) to seemingly inconsequential (hold music), but not one of them should be underestimated by the people who use them. Hold music, for example, can allow small businesses to present themselves as next-generation companies on par with their corporate rivals.

But not only that, the money saved by discontinuing usage of legacy circuits and copper connections will allow small businesses to redirect funds to areas in need of improvement or expansion. VoIP's inherently low rates are among the top reasons that so many people are deciding to switch.

"VoIP can put the small business on parity with the larger competition, and also help it project larger than it is since an interactive voice response system sounds the same whether the company employing it is a Fortune 500 firm or a one-man business, " wrote Kowalke. 

A premise-based business VoIP system that’s easy to deploy, maintain, and use

At the heart of our on-premises business IP PBX phone system is the ShoreTel Unified Communications Platform core software, which leverages our distributed single-image architecture to deliver voice calling, features, and integrated applications. This platform software, which also manages call processing and trunking, is available as a virtual application and also comes embedded in our signature ShoreTel Voice Switches, Available Digital trunking in the sg220T1 sg220T1A sg220E1 sgT1K and sgE1K. Analog trunking in the sg90V sg90 sg50V sg50 and sg30 models with solid-state appliances with a 13-15 year lifespan. Whether virtual or physical, all system switches work together and are managed via a browser-based, single interface (unlike other phone systems that require multiple protocols for individual applications or locations). The system’s intelligence is distributed across the architecture so in the event of a WAN failure, each site can function independently. Voice applications, including rich calling features, voice messaging, and auto-attendant are similarly deployed throughout the IP PBX network. This makes for both a single applications environment and stand-alone reliability at every location. ShoreTel Communicator, included as part of the on-premise solution, presents end users with a single, customizable interface to manage communications on their ShoreTel desk phone, With many options ip655 ip485g ip480g ip480 ip420 930d ip560g ip265 ip230g ip230 ip212k ip115 ip110 and the shoretel dock, computer, mobile device, or home telephone. Adding ShoreTel Collaboration to the IP phone system platform gives end users access to a full suite of unified communications features including IM, audio conferencing and desktop sharing.

World-Class Customer Experience

ShoreTel is pleased to recognize Dennison Technology Group for your outstanding achievement in customer loyalty for the 2014 Partner Year.  ShoreTel measures customer loyalty and satisfaction using the globally recognized Net Promoter Score (NPS®) program. Your NPS score surpasses what is considered world-class level of customer loyalty.  Your consistent performance in delivering an exceptional all-around customer experience is a tribute to your dedication to our joint customers. It is partners like you who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services.  Congratulations on your outstanding achievement.  

Sincerely,  Don Joos President and CEO

ShoreTel IP Phones and Docking Stations

ShoreTel IP Phones for ShoreTel Sky

ShoreTel IP Phones and Docking Stations

ShoreTel is the only UC provider to offer a choice of communication solutions and endpoints that optimizes how users communicate in the work environment for maximum productivity by providing the best possible user experience. Whether a customer communicates with desk phones, smart phones, tablets, laptops or PCs, ShoreTel enables them to choose the device best suited to their needs.

Building on ShoreTel’s line of brilliantly simple IP phones, the ShoreTel 400 Series IP phones incorporate the latest user feedback giving customers the advantage of feature rich business phones that provide new functionality and enhanced usability. Several 400 Series IP phones are available for our ShoreTel Sky service.
The ShoreTel Dock, when combined with the ShoreTel Mobility Client, extends Unified Communications applications including voice, location-aware presence and instant messaging to mobile devices securely and enabled users to utilize their smartphone or tablet as the primary communications device.
ShoreTel phone solutions are for any customers who are looking to add to their existing premises solution, install a new system, or to add a cloud solution. ShoreTel provides a flexible platform for growth by providing a leading edge UC premises based system now with capability to add cloud later.

ShoreTel IP Phones are an important part of the ShoreTel Sky hosted phone service.  ShoreTel offers a complete, end-to-end IP PBX cloud solution, including our own phones, the unified communications applications running in our data centers, and world-class service and support.  

The SIP-based ShoreTel 400 series phones for ShoreTel Sky are available in three models – IP480, IP480G, and IP485G – ranging from a basic phone to a more advanced backlit, color display phone for executives. The 400 series phones have superior sound quality on the handset and speakerphone; multiple line appearances; an ergonomic design; easy to read display; and convenient access to features, including voice mail, directories and conferencing.
Because we design and build our complete VoIP business phone system, customers are assured a unified user experience. Since all of the components of our SaaS phone system are all from ShoreTel, with no third-party devices, support teams have intimate knowledge of all applications and devices. ShoreTel IP Phones offer software compatibility assurance for "future proof" investment protection.  You can deploy them with confidence, knowing they will always be functionally integrated with ShoreTel cloud applications and easily supported by our service organization. 

ShoreTel IP Phone 655

ShoreTel's most advanced telephone, the IP 655 provides 12-line appearances with a large backlit touch color display.  Advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories.

ShoreTel IP Phone 485g

ShoreTel’s advanced phone, the IP 485g provide a full color display, 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC.

ShoreTel IP Phone 480g

ShoreTel’s advanced phone, the IP 480g provides 8 line appearances, expanded call history, visual voice mail and an integrated 10/100/1000 Ethernet switch, allowing a network drop to be shared with a desktop PC.

ShoreTel IP Phone 480

ShoreTel’s advanced phone, the IP 480 provides 8 line appearances, expanded call history, visual voice mail and an integrated 10/100 Ethernet switch, allowing a network drop to be shared with a desktop PC

ShoreTel IP Phone 420

The single-line IP 420 is a cost-effective telephone ideal for open areas, including lobbies, classrooms and dorm rooms. The IP 420 has 2 lines, half duplex speakerphone and an integrated Ethernet switch, allowing a network drop to be shared with a desktop PC.

ShoreTel IP Phone 930D

Ideal for the receptionists, retail store staff, facilities and warehouse managers needing in-building mobility, the IP 930D delivers a comparable feature set to the IP230 in a cordless phone, including three line appearances, four function keys, three soft keys, and a 2.5 mm headset jack.
 One Base supports up to four handsets, and a single site or location can support up to a maximum of 40 handsets in the USA and Canada, and up to 80 handsets in Europe, Australia and New Zealand. Optional Repeaters extend the distance IP 930D users can roam from the Base but may reduce the total number of handsets that can be used in the same airspace.

ShoreTel Dock

The ShoreTel Dock is the first and only business-grade device that transforms the Apple® iPhone®, iPad® and iPad mini into the desk phone for the mobile generation. The ShoreTel Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility-- instant messaging, directories, buddy presence, extension dialing, web conferencing and more.
There are two models of the ShoreTel Dock available with either an Apple 30 pin connector or an Apple Lightning connector. Each model has an articulating arm that lets users rotate their iPad between portrait and landscape orientations making web browsing as easy as placing a phone call.  It works with both Bluetooth and direct connectivity and delivers the best audio quality possible—all while keeping the device charged and ready to go.
The ShoreTel Dock revolutionizes business communications and teleworker phone systems, making it easy for smartphones and tablets to become a user’s primary communication device.

ShoreTel IP Phone 560g

The phone of choice for telephony-intensive professionals and executive assistants who require Gigabit Ethernet connectivity at the desktop for data-intensive functions, the IP 560g builds on the IP 230g feature set with six line appearances and color-lit line buttons that provide instant call recognition and identification.

ShoreTel IP Phone 265

The ShoreTel IP Phone 265 is a six-line phone in a compact form factor with a crisp back-lit color display for knowledge workers with advanced requirements. It has eight feature keys and four soft keys for easy access to the rich ShoreTel feature set. A full duplex speakerphone and integrated headset jack are also standard.

ShoreTel IP Phone 230g

Ideal for the knowledge worker who relies on telephone communications and requires Gigabit Ethernet connectivity at the desktop for data-intensive functions. The IP 230g delivers a wealth of features including three line appearances, eight function keys, four soft keys, and a headset jack.

ShoreTel IP Phone 230

Ideal for the knowledge worker who relies on telephone communications, the IP 230 delivers a wealth of features including three line appearances, eight function keys, four soft keys, and a headset jack..

ShoreTel IP Phone 212k

Available in black or silver plastic, the IP 212k is ideal for branch offices and small businesses that require "key system" behavior from their phone system. The phone has two soft keys and twelve self-labeling programmable buttons that can be configured to meet the needs of the organization and its users. The phone has eight hard keys (transfer, conference, intercom, hold, voicemail, options, directory and redial) and complete audio controls for the handset, speakerphone and headset. The IP 212k features a high-contrast display, oriented vertically to look and feel like a key system telephone.

ShoreTel IP Phone 115

The single-line IP 115 is a cost-effective telephone ideal for open areas, including lobbies, classrooms and dorm rooms. The IP 115 has six feature keys for common operations, a one-line display for caller ID, date and time, and a speakerphone for two-way hands-free communication. Like all ShoreTel IP phones, the IP 115 features an integrated Ethernet switch, allowing a network drop to be shared with a desktop PC.

ShoreTel IP Phone BB24

The ShoreTel IP Phone BB24 programmable button box provides operators and assistants with at-a-glance presence information and fast, one-button feature access. The 24 buttons can be customized to suit the needs of different users. Self-labeling keys eliminate paper labels, saving time while ensuring the accuracy of configuration. The only IP-based device on the market, the BB24 includes an Ethernet switch and provides PoE power forwarding for one downstream device. Up to four devices can be associated with an IP Phone.

ShoreTel IP Phone 110

The single-line IP 110 is a cost-effective telephone ideal for open areas including lobbies, classrooms and dorm rooms. The IP 110 has six feature keys for common operations, a one-line display for caller ID, date and time, and a speaker for one-way intercom. Like all ShoreTel IP phones, the IP 110 features an integrated Ethernet switch, allowing a network drop to be shared with a desktop PC.