ShoreTel Maintenance contract.

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ShoreTel Dock

The ShoreTel Dock is the first and only business-grade device that transforms the Apple® iPhone®, iPad® and iPad mini into the desk phone for the mobile generation. The ShoreTel Dock merges the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility-- instant messaging, directories, buddy presence, extension dialing, web conferencing and more.
There are two models of the ShoreTel Dock available with either an Apple 30 pin connector or an Apple Lightning connector. Each model has an articulating arm that lets users rotate their iPad between portrait and landscape orientations making web browsing as easy as placing a phone call.  It works with both Bluetooth and direct connectivity and delivers the best audio quality possible—all while keeping the device charged and ready to go.
The ShoreTel Dock revolutionizes business communications and teleworker phone systems, making it easy for smartphones and tablets to become a user's primary communication device.
Highlights
Enterprise-grade solutionErgonomics of a desk phone extended to mobilesHigh quality audio with handset, speakerphone, headset supportKeeps mobile devices charged when dockedPlug-and-play simplicity
Download a ShoreTel Dock product information sheet
Product Demos
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ShoreTel Dock
The desk phone for the mobile generation. It's not what it holds. It's what it sets free.

For more information call 952-278-2402

ShoreTel outranks Microsoft, Avaya, Cisco In Nemertes 2014 UC & Collaboration PilotHouse Report

This must-read report features independent research conducted by Nemertes in the spring of 2014. A demanding group of 500 IT professionals were asked to identify and rank their primary providers in the following technology areas: 

• IP Telephony
• Integrated Unified Communications
• Video Conferencing
• Document Collaboration
• Social Software

ShoreTel earns top ratings in multiple categories of Nemertes’ 2014 Unified Communications and Collaboration PilotHouse program. Most notably, ShoreTel ranks as Top Provider for Enterprise IP Telephony (please see Lighthouse Rating, below), along with the best customer loyalty in midmarket and enterprise Unified Communications (UC) and enterprise IP telephony. What’s more, ShoreTel’s customer service and value scores are second to none in multiple technologies. 

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Why have more than 34,000 companies used ShoreTel?

Because ShoreTel delivers a brilliantly simple unified communications system. Here are just some of ShoreTel’s advantages:

• Multi-Modal– integrates your desk phone, mobile device, IM, video and web conferencing
• Plug and Play – quick deployment, open platform and scalable to any size
• Lowest Total Cost of Ownership – backed by a TCO guarantee
• Self-healing for No Downtime – unique system design for 99.9999% availability
• Enhanced Business Processes – integrates with Outlook and popular CRMs and ERPs
• Easiest to Deploy, Use and Manage – reduces IT input dramatically and increases user adoption
   http://go.shoretel.com/nemertes-customer-loyalty-report
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The Growing VoIP Market: Where the Momentum Has Shifted

VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because:

• It’s less expensive, particularly for international calls
• It provides equal quality
• Its reliability has improved dramatically
• It’s much more scalable
• It’s faster to deploy
• It’s easier to maintain
• It requires little IT help

VoIP allows even the smallest companies to compete with the big guys when it comes to communication. It has leveled the playing field and enables companies to afford enterprise-level call features once reserved only for the big spenders. The VoIP market is getting crowded with providers promising quality, reliability and lots of fancy features. As with the computer industry, the attractive price point and service become the differentiating factor.

What is this all-access pass doing to the VoIP market?

How Fast Is Fast?

Infonetics Research recently released a report that found between 2012 and 2013, the overall global business VoIP market grew 11 percent. By 2018, it forecasts the worldwide growth will reach $88 billion.

Hosted, cloud and managed services are growing at an even faster pace, as is unified communications. These facets of VoIP are gaining momentum as companies are finding offloading the maintenance of the phone network to the provider quite attractive. With tighter budgets and fewer IT resources, the cost of third-party hosting is worth every penny.

Infonetics reported the sales of hosted PBX and Unified Communications (UC) rose 13 percent in 2013 over 2012. The business VoIP market is expected to grow from $24 billion in 2013 to $35 billion by 2018. According to another source, MarketsandMarkets, the UCaaS (Unified Communications as a Service) market will grow from $13 billion in 2014 to $23.34 billion in 2019, just over 12% growth compounding annually.

To put all of these statistics into perspective, the tablet market is forecasted by IDC to grow 19.4 percent in 2014, actually declining from previous years. While the VoIP and UC industries aren’t quite at these levels, their steadily increasing double-digit growth rates are impressive.

What It Means for You

The good news for any sized organization is you have options. With more players in the field, it will become apparent which ones can consistently provide the features, functionality and service companies require and which ones will struggle to compete. There’s still plenty of growth potential, as only 50 percent of businesses still use other connections besides VoIP. As long as the numbers prove revenue can be made, providers will abound.

ShoreTel’s business is the phone business so we offer clients the choice of PBX, VoIP, and mobile solutions that can be virtualized, managed, hosted, on-premises or cloud-based with centralized or distributed Unified Communications. We integrate with leading CRM and ERP applications and offer a host of features that make your phone system work for you. With so many options, clients can customize their phone network to meet their exact needs both now and in the future.

- See more at: http://blog.shoretel.com/2014/09/growing-voip-market-momentum-shifted/#more-7261

On-premise business phone systems swap old equipment for new thinking.

Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel's business phone systems are transforming the way people work.

ShoreTel integrates communication features such as video conferencing, IM, mobility and online collaboration into a single easy-to-use IP PBX solution. Eliminating separate tools is only one way that ShoreTel's brilliantly simple VoIP phone systems help boost productivity and reduce costs.

Learn more about ShoreTel's on-premises IP PBX phone system features below.  

Virtualized Deployments.

ShoreTel applications, including call control, contact center, collaboration and system administration, can be installed on physical and/or virtual servers residing in a data center or on-premises. Centralized or distributed – ShoreTel customers can leverage the IP PBX deployment model that best suits their specific IT environment.

Built to leverage the power of VoIP telephony.

Thanks to its ingenious purpose-built single-image architecture, your premise-based ShoreTel IP phone system scales and grows across as many sites, or as many continents, as you need. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire VoIP  phone system with plug-and-play ease. And because it is an open system, it integrates with popular business applications, enabling you to get more out of your most valuable assets: people and information.

Ease is built-in, too.

End users don't just get new phones on their desks: they get a brilliantly simple new way to approach their work and team collaboration: ShoreTel Communicator, an intuitive application designed to streamline communication management. Not in the office? No problem. A ShoreTel IP phone system allows users to use VoIP phones, mobile phones, or any phone connected to the public phone network as if it were their own extension, enabling them to work when, where, and how they want.

99.999% availability for 100% peace of mind.

The ShoreTel distributed architecture is incorporated into a unique on-site, appliance-based, IP PBX platform with no single point of failure: each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel's on-premises IP PBX phone system offers the lowest TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.